Redefining the professional services marketer’s skill set The notion of marketers becoming strategic ‘consultants’ and ‘coaches’ rather than ‘operational functionaries’ within a professional services...Read more about Part 4: The ‘Hidden Curriculum’ of professional services marketing
Next steps for marketing teams and professional service firm leaders Those working in marketing in professional services firms have reached a crossroads. They can...Read more about Part 5: Professional services marketing is at a crossroads
A Special Report by Openside investigating why the critical factor for success in professional services is not simply expertise (IQ) but emotional intelligence (EQ)....Read more about Special Report: Emotional Intelligence (EQ) in Professional Services
Points of View
Special Report: Millennials in Professional Services – face the challenges and embrace the opportunities
A series of ‘Points of View’ articles based on latest research, client interviews, surveys & academic papers on the role of Millennials in professional services....Read more about Special Report: Millennials in Professional Services – face the challenges and embrace the opportunities
No student or graduate has ever been fully prepared to enter the world of work. Recent studies of employers and Millennials find both groups...Read more about The Millennials’ Skills Gap – Why, so what and what to do about it?
Millennials may be entering the professional services workforce lacking critical career skills and competencies, as suggested by employers in recent studies and also by...Read more about Defining a professional services career skill set for Millennials
Points of View
Rethinking Value in Consulting: What distinguishes the top performing firms from the rest?
“What is it that distinguishes the top performing consulting firms from the rest?” This could quite literally be the million-dollar question for some firms....Read more about Rethinking Value in Consulting: What distinguishes the top performing firms from the rest?
Points of View
Answer the question! Why politicians’ prevarication is unequivocally unacceptable in professional services
How top professional services advisors answer difficult questions, even when the response might be hard for the client to hear. I might be in...Read more about Answer the question! Why politicians’ prevarication is unequivocally unacceptable in professional services
Points of View
Intuition bias: Why practice doesn’t always make perfect
How firms can develop critical thinking skills to solve even the most complex, unique and unexpected problems The England rugby team are one of the...Read more about Intuition bias: Why practice doesn’t always make perfect
When someone offers us a point of view that challenges our perception of our own ‘self’, the most common response is to become defensive and...Read more about Challenging your clients: Get “That’s fair enough” not “That’s far enough”
Points of View
The Scourge of Procrustean Solutions in Consulting
“A mathematician starts with a problem and creates a solution; a consultant starts by offering a ‘solution’ and creates a problem.” Nassim Taleb in...Read more about The Scourge of Procrustean Solutions in Consulting
