A Special Report by Openside investigating why the critical factor for success in professional services is not simply expertise (IQ) but emotional intelligence (EQ)....Read more about Special Report: Emotional Intelligence (EQ) in Professional Services
Points of View
Rethinking Value in Consulting: What distinguishes the top performing firms from the rest?
“What is it that distinguishes the top performing consulting firms from the rest?” This could quite literally be the million-dollar question for some firms....Read more about Rethinking Value in Consulting: What distinguishes the top performing firms from the rest?
Points of View
Answer the question! Why politicians’ prevarication is unequivocally unacceptable in professional services
How top professional services advisors answer difficult questions, even when the response might be hard for the client to hear. I might be in...Read more about Answer the question! Why politicians’ prevarication is unequivocally unacceptable in professional services
Points of View
Intuition bias: Why practice doesn’t always make perfect
How firms can develop critical thinking skills to solve even the most complex, unique and unexpected problems The England rugby team are one of the...Read more about Intuition bias: Why practice doesn’t always make perfect
When someone offers us a point of view that challenges our perception of our own ‘self’, the most common response is to become defensive and...Read more about Challenging your clients: Get “That’s fair enough” not “That’s far enough”
Points of View
The Scourge of Procrustean Solutions in Consulting
“A mathematician starts with a problem and creates a solution; a consultant starts by offering a ‘solution’ and creates a problem.” Nassim Taleb in...Read more about The Scourge of Procrustean Solutions in Consulting
Points of View
The great differentiation paradox for law firms
How to stand out when logic suggests your law firm should offer all things to all people? The success of psychics, fortune-tellers, mediums and illusionists...Read more about The great differentiation paradox for law firms
Points of View
Why jumping to conclusions can make things worse
Why US politicians should not jump to conclusions but instead pause, take stock, and adopt a hypothesis-based structured analytical thinking approach as used by high-level consulting...Read more about Why jumping to conclusions can make things worse
We’ve always experienced some discomfort about the idea of providing a skill development programme designed for women-only groups, despite the demand from organisations and...Read more about Overcoming the gender leadership gap and women only development programmes
Here’s an idea… Wouldn’t it be great if someone could invent a microwave bed? A bed that lets us have 8 hours sleep in...Read more about Microwave Beds, The Great British Bake Off and Behavioural Change Programmes
From ‘Agents’ to ‘Advisors’: Property and real estate firms face a real conundrum. It stems from a desire to stop clients seeing them as...Read more about From ‘Agents’ to ‘Advisors’ – Differentiating your property / real estate firm
