Points of View
Leading Virtually in the Absence of the Artefacts of Authority – Why Authenticity is Key
You are in your home office and your virtual meetings are ‘back-to-back’. Running late, you log onto the next meeting with your team. As...Read more about Leading Virtually in the Absence of the Artefacts of Authority – Why Authenticity is Key
Points of View
The Pelorus – November 2019
Welcome to November’s edition of The Pelorus: a selection of content and research Openside have discovered in the last month – which you may...Read more about The Pelorus – November 2019
In December 2017, an 81-year-old Air Force veteran who fought in Vietnam hobbled into a hospital in Oregon seeking treatment. According to The New...Read more about The billable hour kills your firm’s values – what are the alternatives?
Points of View
Tales of the Unexpected: Rethinking Differentiation
Contents (Skip to): Executive Summary Rethinking Differentiation Four Tales of the Unexpected: Illustrative Case Studies A Professional Services Example – A ‘Prestigious’ Consulting Firm...Read more about Tales of the Unexpected: Rethinking Differentiation
Points of View
Posters from IBM’s ‘Quest for Quality’ Exhibition, 1985
Posters from IBM’s ‘Quest for Quality’ Exhibition, 1985. In the late 80’s and early 90’s, when I was delivering introductory ‘Consulting Skills’ training worldwide...Read more about Posters from IBM’s ‘Quest for Quality’ Exhibition, 1985
Still haven’t found what you’re looking for? Most organisations across the world are acutely aware of the significant competitive advantage big data and advanced...Read more about How organisations can overcome big data’s two biggest obstacles
Technology, automation and increased competition mean the billable hour is on borrowed time. Firms know it and so do their clients. Focus instead has...Read more about Time’s up for the billable hour: Focusing on value is now the only option
Mission Impossible? Managing Performance within the Partner Group Part 1: The ‘Macro’ Perspective – We examine the current state of Partners’ attitudes towards performance management...Read more about Special Report: Mission Impossible? Managing Performance within the Partner Group
Before re-defining the role of marketing in professional services firms, it is worth looking at the current role of marketing individuals in those firms....Read more about Part 2: The current role of marketing in professional services firms
It’s time to redefine the role of marketing in a professional services firm: 1. To ensure marketing teams work on those activities that really...Read more about Part 3: Redefining the role of marketing in a professional services firm
Redefining the professional services marketer’s skill set The notion of marketers becoming strategic ‘consultants’ and ‘coaches’ rather than ‘operational functionaries’ within a professional services...Read more about Part 4: The ‘Hidden Curriculum’ of professional services marketing
